Shipping and Returns
Shipping Policy:
Due to the high volume of orders please allow 5 business days for your order to be processed. If you require your order sooner please select expedited shipping. Expedited orders process and ship within 3 business days. Overnight orders process within 1 business day. Once processed for shipping, you will receive notification of your tracking number. It sometimes takes up to 48 hours for tracking numbers to be updated by the post office.
If you choose our 3-day or overnight shipping options, please order before 2:00pm EST that business day. Expedited orders that are not placed before 2:00pm EST will be processed the following business day.
All orders over $250 will require a signature.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier.
Pretty Pieces does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. There are NO EXCEPTIONS.
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will not update shipping addresses. Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.
INTERNATIONAL SHIPPING
We ship to most international countries. Transit time can vary depending on what option you select. Post Priority Mail - Transit time varies 7 - 14 business days. For this shipping option your order is shipped with the United States Postal Service. Once your package reaches your country, it will be transferred to your local mail carrier who will then fulfill your delivery. This can take anywhere from 3 to 5 Business days.
Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. Pretty Pieces cannot predict what your particular duties, taxes, cutoffs fees may be. Pretty Pieces is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.
Return Policy:
If you are not completely satisfied with your purchase, simply return the item to us in its original unused condition within 5 days of receipt.
All SALE, DISCOUNTED ITEMS, AND ITEMS PURCHASED WITH A STORE CREDIT ARE CONSIDERED FINAL SALE.
PLEASE NOTE: ALL ITEMS ARE THOROUGHLY QUALITY CHECKED PRIOR TO SHIPMENT! Items damaged after receipt (zippers broken, buttons or hooks popped off, tears or stains while trying on or unpacking etc) WILL NOT be considered for return or exchange!
Returned items should be unused and unworn and must be returned in original packaging with any enclosed packing slips. We will issue a store credit upon receipt, excluding the original delivery charge. There are no refunds, no exceptions!
Please email us at support@shopprettypieces.com for a return merchandise approval. No returns will be accepted without an RMA.
Please note:
Goods will only be accepted for exchange/store credit if they are returned within 5 days of delivery, unless we have notified you otherwise. ALL SALE ITEMS ARE FINAL SALE.
All bodysuits, leggings and leggings set, footwear, white items, accessories, and sequin items are considered FINAL SALE.
Items purchased with a discount code are FINAL SALE.
Returned items will be accepted only after a thorough inspection of the item. If an item appears to be worn or damaged due to customer error, it will not be accepted.
Please only send returns via USPS. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of shipping the item to us is your responsibility. Please DO NOT send via FEDEX or UPS. Delivery charges are only refundable where goods are faulty and a refund is made.
Please note that if your item is returned to us due to insufficient address, we will require you to pay a standard shipping fee of $9.99 to have the item returned to the correct address. No exceptions will be made.
Please also note we will exchange an item if it is faulty, after a thorough check of the item. Please allow 7 working days for an exchange to be processed. Credit amounts do not cover shipping and handling!
