HOW DO I ORDER?
You may place your orders anytime online 24/7 on our website www.ShopPrettyPieces.com.

 

DO YOU SHIP TO MY COUNTRY?
Yes, we ship Worldwide!

 

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept all major credit cards through express PayPal checkout. 

When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

 

DOES MY ORDER REQUIRE VERIFICATION?

Some orders are subject to Pretty Pieces Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current. 

It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.

 

HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

 

CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.

 

MY ITEM IS A PREORDER, CAN I RECEIVE MY OTHER ITEMS BEFORE IT SHIPS?

Unfortunately, we do not ship preorder items separately. However, if you would like to pay standard shipping to have your other items arrive before your preorder, please email support@shopprettypieces.com to request a shipping invoice. Pre-Ordered items are items reserved with an estimated shipping date. Estimated shipping dates are ESTIMATED and may change depending on the vendor.

Of course you will be notified as soon as this has been made aware.

All pre-orders MUST be paid in full at the time of reservation. You will be notified via email when item(s) are ready to ship. Pre-Orders are treated as all other purchases. Orders cannot be cancelled once orders are completed with an order number. 

 

WHAT SIZE IS THE MODEL WEARING?

Our main model Nicole wears a size small in most items unless indicated otherwise. Her measurements are 34/26/41. She is approximately 5'5". Please check the description on each item before purchase. 


DO YOU RESTOCK PRODUCTS?

Typically, we do not restock, however, in the instance that an item is restocked, please ensure that you are signed up for our email list to stay updated on restock status. 

 

WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site often with the pretty pieces that we know you will love.