RETURN POLICY

Returned items should be unused and unworn and must be returned in original packaging with any enclosed packing slips. We will issue a store credit upon receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item. There are no cash refunds.

Please email us at info@shopprettypieces.com for a return merchandise approval. No returns will be accepted without an RMA.

Please note: Goods will only be accepted for exchange/store credit if they are returned within 5 days of delivery, unless we have notified you otherwise. ALL SALE ITEMS ARE FINAL SALE!

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will exchange an item if it is faulty, after a thorough check of the item. Please allow 7 working days for an exchange to be processed.

SHIPPING

Please allow up to 3-5 business days for your order to be processed and shipped. You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.